Frequently Asked Questions
Everything you need to know about your signature scent journey.
Are your fragrances 100% authentic?
Yes, at SAMS FRAGRANCE SHOP, we guarantee that all products are 100% authentic, original brand names. We do not sell knock-offs or imitations.
How long will it take to receive my order?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for perfumes?
Due to the nature of beauty products, we accept returns on unopened and unused items within 30 days of purchase. Please ensure the original cellophane wrap remains intact.
Do you offer samples or decants?
We currently focus on full-sized retail bottles and official travel sprays to ensure the highest quality and integrity of the fragrance remains uncompromised.
How should I store my fragrances to keep them fresh?
To preserve the life of your perfume, store it in a cool, dry place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.